The Handcrafted Guarantee

Every Ukoala bag is cut and sewn by hand from 1060D nylon, waxed canvas, and reinforced stitching at every stress point. We back the working hardware — the parts that take the daily strain — with a 2-Year Hardware Warranty covering buckles, zippers, and straps against defects in materials and workmanship.

What's covered

• Buckle and clasp failure under normal use.
• Zipper defects — sliders, teeth, and pulls.
• Strap and U-shaped strap system hardware.

What's not covered

• Normal wear and patina — waxed canvas and 1060D nylon are meant to age with you.
• Damage from accidents, misuse, improper storage, or alterations.
• Cosmetic marks that don't affect function.

How to make a claim

Complete the service request below with your order number, contact details, and the help you need. Our team will review it and email the next steps. We may ask for clear photos before approving a repair, exchange, or return.

New purchases

If your bag simply isn't the right fit, our 30-day returns have you covered. The warranty is for defects; returns are for fit and preference.

Engineered for U. We make our bags to last — and we're here if they ever don't.