Ukoala Privacy Policy

At Ukoala, we deeply value the trust you place in our small family business. We have created this privacy statement to demonstrate our firm commitment to protecting the privacy of our website visitors and customers.

This policy discloses our information gathering and dissemination practices for our website, which is securely hosted by Shopify. By using our website, you consent to the practices described below. Please note that this policy is subject to change at any time, so we encourage you to review it periodically.

1. How We Collect & Use Information

• Server Logs: When you visit our site, our servers automatically record your computer's IP address and standard website usage. These logs do not contain personally identifiable information (such as your name, address, or email). We use this data to diagnose server issues, analyze traffic patterns, and keep our website running smoothly.
• Cookies: We use cookies to help our website operate effectively—for example, to keep track of items in your shopping cart and manage your sign-in status. Cookies are small text files stored on your device, not on our servers, and they cannot automatically collect personal information on their own. Most of the cookies we use are “session cookies” that are deleted when you leave the site. Some of our third-party advertising partners may also use cookies, which we do not have control over.
• Order & Registration Data: If you create an account or place an order, we collect necessary details such as your name, shipping/billing address, phone number, and email address. This information is used strictly to fulfill your orders, process payments, and contact you regarding your purchase.
• Voluntary Contact: If you reach out to us via email, chat, or social media, we collect that correspondence to help resolve issues, answer your questions, and improve our services. Please remember that any information you share in public forums (like social media comments) is not protected, as anyone can view it.

2. Marketing & Communication

We may occasionally send you emails announcing special promotions, new Ukoala designs, or changes to our services. You have full control over this and may opt out of future mailings at any time by clicking the “Unsubscribe”link located at the bottom of all our marketing emails.

We will never sell or rent our customer lists to any third party.