Ukoala (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit ukoala.com or place an order, how we use it, and the choices you have.

Information we collect

When you place an order or create an account, we collect the details you provide — your name, shipping and billing address, email, phone number, and payment information. We also collect basic technical data automatically, such as your device type, browser, and pages viewed, through cookies and similar technologies.

How we use your information

• To process, fulfill, and ship your orders.
• To send order confirmations, shipping updates, and support replies.
• To send marketing emails when you opt in — you can unsubscribe at any time.
• To improve our products, site experience, and customer service.
• To prevent fraud and comply with our legal obligations.

Payments and third parties

Checkout and payment processing are handled securely by Shopify. We never store full payment card numbers on our servers. We work with trusted service providers — including our shipping carriers, email platform (Resend), and analytics tools — only to the extent needed to operate our store.

Cookies

We use cookies to keep items in your cart, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as intended.

Your choices

You may request access to, correction of, or deletion of your personal information at any time. To make a request, or to opt out of marketing, email us at support@ukoala.com.

Contact us

Questions about this policy? Reach our team at support@ukoala.com and we will respond within 24 hours.