Every Ukoala bag is cut and sewn by hand from 1060D nylon, waxed canvas, and reinforced stitching at every stress point. We back the working hardware — the parts that take the daily strain — with a 2-Year Hardware Warranty covering buckles, zippers, and straps against defects in materials and workmanship.

What's covered

• Buckle and clasp failure under normal use.
• Zipper defects — sliders, teeth, and pulls.
• Strap and U-shaped strap system hardware.

What's not covered

• Normal wear and patina — waxed canvas and 1060D nylon are meant to age with you.
• Damage from accidents, misuse, improper storage, or alterations.
• Cosmetic marks that don't affect function.

How to make a claim

Email support@ukoala.comwith your order number and clear photos of the issue. Our team will review your claim and, where covered, repair or replace your bag. We'll always try to repair first — it's better for your bag and for the planet.

New purchases

If your bag simply isn't the right fit, our 30-day returns have you covered. The warranty is for defects; returns are for fit and preference.

Engineered to move. Built for the journey. We make our bags to last — and we're here if they ever don't.